If you’re locked out of your NDAX login, don’t worry — the recovery process is designed with strong verification to protect your account. Follow these steps to safely restore access.
On the NDAX login page, click “Forgot Password?” Enter your registered email address. NDAX will send you a secure reset link valid for a limited time. Create a strong new password combining letters, symbols, and numbers.
If you’ve lost your phone or deleted your authentication app, contact NDAX Support. Provide ID verification and your most recent account activity to verify ownership before 2FA is reset.
After several failed login attempts, NDAX may temporarily lock your account to protect it. Wait 30 minutes before retrying or initiate a password reset.
When resetting your password, only click links from official NDAX domains ending in ndax.io. Fake recovery emails may redirect to phishing sites.
If you don’t receive your reset email within 5 minutes, check your spam folder. Add NDAX to your safe-sender list to avoid future delays.
If your account is frozen or under review, NDAX’s compliance team will contact you for verification. They’ll never ask for your password or 2FA code — only identity documentation.
Following these steps ensures your NDAX login remains protected while you regain access to your digital assets.